We proudly handcraft our products with love and attention to detail, ensuring exceptional quality. This dedication minimizes the need for returns. We strive to provide a positive shopping experience and offer refunds under the following circumstances:
Faulty Items:
- We stand behind the quality of our products. If an item arrives damaged or defective, you will receive a full refund, including any applicable taxes.
Incorrect Orders:
- We understand that mistakes happen. If we send you the wrong item, we'll be happy to exchange it for the correct one free of charge. You won't incur any additional costs.
Change of Mind & Incorrect Size:
- Currently, we are unable to offer refunds due to change of mind or incorrect size selection. We highly recommend reviewing our sizing chart before placing your order to ensure a perfect fit.
Additional Information:
- Return shipping costs are the responsibility of the customer.
- We are not liable for any delays or losses associated with returned goods.
- Exchange items will be shipped at our expense.
Return Process:
- Request a Return: Initiate your return by emailing store@mastt.com
- Packaging: Ensure the product is returned in its original, unopened packaging with all tags and labels still attached.
- Product Condition: The product must be unused and in its original condition.
- Original Invoice: Please include the original invoice with your return.
Customer Service:
Please don't hesitate to contact our friendly customer service team store@mastt.com if you require any assistance with your order or have questions about our return policy.
